Support

EUR Balances
  • EUR operations are unavailable

  • How can I withdraw my funds to my bank account?

  • Will I still be able to trade cryptocurrencies after the 24th of February?

  • Equivalent USDT amount for the inconvenience

  • Questions or concerns?

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Account verification
  • Why do I need KYC verification?

  • Basic account

  • Verified account

  • Advanced account

  • Why did the file upload fail?

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Account management
  • How to reset your NovaDAX password?

  • How to register a NovaDAX account?

Deposit & Withdraw - Crypto
  • How to receive cryptocurrency

  • How to send cryptocurrency

Order book
  • Fees of order book trading

  • Average cost line, point of purchase and point of sales

  • Functions of following a "Maker" and making a "Taker"

  • What is a "stop-market order" and how to create a stop-market order?

  • What is a "stop-limit order" and how to create a stop-limit order?

  • What is a “limit order” and how to create a limit order?

  • What is a “market order” and how to create a market order?

  • What is an order book?

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Buy and Sell
  • How to use “buy and sell”

  • Instantly buy with Credit or Debit Cards

Fees and limits
  • Fees and confirmation time of receiving and sending cryptos

  • Minimum and maximum amount of receiving and sending cryptos

  • Fees and confirmation time of transaction

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Security
  • How to disable Google Authenticator?

  • What if the Google Authenticator code does not work?

  • How to enable Google Authenticator?

  • What is Google Authenticator?

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